Customer Care

Featherweights is care-free and fun, but we promise not to take your customer experience lightly.

Customer Service & Policies:


ORDER CHARGES | To get your items to you in a jiffy, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order (then feel free to celebrate your new find)!


BACKORDERS | Sometimes an item is so popular it gets quickly snatched up. Other times we’re lovingly putting on its finishing touches. Either way, you can still place your order and we promise to get it to you asap; if it’ll be on backorder longer than two weeks, we can issue a refund. We know when you love something, you shift into OMG-Can’t-Wait-to-Get-It mode. We heart your patience and excitement.


SHIPPING | We ship via USPS to offer you the most economical shipping method possible. When your item ships, you will receive an email with the parcel number; this is a delivery confirmation number, NOT a tracking number. The number may not show or be updated within the USPS system even though it has shipped. Rest easy that your order is on its way (and try not to stalk the mail carrier…too much).

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. If you’d like to insure your shipment via USPS, please contact us prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer. In the rare event of a USPS failure, please contact them with any questions or concerns. 



INTERNATIONAL SHIPMENTS | Delivery for international orders varies by country but takes an average of 5-12 business days. Please note we cannot control customs delays and are not responsible for lost or stolen packages. If you’d like to add insurance to your order, please contact us prior to purchasing.
Once your international package has shipped, you’ll receive an ID number. This is NOT a tracking number, but a parcel number that often shows as being in Los Angeles, CA, even when it’s well on it way to you. This is because LA is the International postal hub. If you’d like a tracking ID, we can ship via FedEx or UPS, however shipping costs will increase considerably. Can we just add that we love you for being a customer across oceans?


DELIVERY | We ship to the Paypal or ship to address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right.


RETURNS AND EXCHANGES | Wholesale purchases are final sales.


INCORRECT OR DAMAGED ITEMS | If you receive an incorrect shipment and/or damaged items, please notify us within 3 days of receipt so we can arrange to have the correct item shipped to you and/or fix any damaged purchases.

By purchasing from this site you agree to our policies.